Just a year ago, our Alberto Cuccu wrote a post here, Robo-advisors Are Disruptive, but Hybrid Is Much More: It’s Transformational, citing research by Gartner. Our vision on the topic was (and still is) that roboadvisory has a role, but not as relevant as hybrid advisory.
ILLUMAS 1.1 is the best in class solution designed to answer to the new challenges and increasing complexity currently facing the Private Wealth Management Industry. With the new version of Illumas we allow our customers to make substantial improvements in operation processes and efficiencies, while providing a certified and fast information flow throughout the key front, middle and back office functions enabling their Digital Transformation.
As I said one week ago, we conducted the new edition of the Objectway-Efma survey “Digital engagement and collaboration in wealth management: the hype, the reality and the future”.
Here’s the second; you can read the beginning and the third is following
Two years ago, Objectway and Efma conducted the joint survey “Digitisation in practice: transforming investment services for affluent clients” interviewing leading banks and wealth managers and discovering how firms were undertaking an integrated digital strategy by examining five digitisation focus areas: customer centricity, channel interaction, digital mobility, analytics, and social media. Continue reading “Digital engagement and collaboration in wealth management”
Advisors and firm should engage in processes and collaborate with clients to improve service and client experience. Customer loyalty and quality of service will depend on the type and richness of relations that firms enable with their clients.